Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable for everyone. Our Responsible Gambling page explains the practical tools and safeguards we provide so players can manage their account activity, recognise risky patterns and access support when needed. We encourage members to take an active role in setting limits that suit their lifestyle and budget.

Player protection principles

We prioritise player safety, clear information and voluntary measures. We aim to make controls easy to find and use, apply checks where behaviour suggests increased risk, and intervene when necessary to protect customers. We take reports of problematic play seriously and handle them promptly and confidentially.

Activity-control tools

Deposit limits

Players can set daily, weekly and monthly deposit limits from their account settings. Limits take effect immediately and apply across all activity on the account. You can lower limits at any time; increases may be subject to a cooling-off period to help prevent impulsive changes.

Loss and staking limits

Alongside deposit caps, we offer loss limits and maximum stake settings to control how much is risked in a session or over a set period. These are configurable in your dashboard and can be adjusted downwards instantly.

Time limits and session controls

Use session reminders and time-out options to limit how long you play. You can set automatic log-out prompts or take a short account break from 24 hours up to several weeks as needed.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account and prevents deposits for a chosen period. Self-exclusion can be requested in your account settings or through customer support. Once a self-exclusion is in place, re-activation requires a formal request and a mandatory cooling-off period to help rebuild control.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, gambling with money needed for bills, increased secrecy about play, neglecting responsibilities or experiencing mood changes linked to gaming. If you or someone you know shows these signs, consider using our control tools or seeking outside help.

Tips for maintaining control

Set realistic deposit and time limits, stick to a pre-set budget, avoid gambling when stressed or under the influence, and use session reminders. Regularly review your account activity and set pauses if you notice spending creeping up.

Professional help and support organisations

If you need extra support, please contact recognised charities and helplines. Organisations such as GamCare, GambleAware and local counselling services provide confidential advice, helplines and treatment options. If you are in immediate distress, contact your local health services.